Where is my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number. Use the options below to check your delivery status.
📦 Track via iStoreiSend (Recommended)
Most ASONE Mobile orders are shipped via J&T Express and tracked through our fulfilment partner, iStoreiSend.
👉 Click here to track your order on iStoreiSend
Enter your order number or tracking number on the iStoreiSend tracking page to see real-time delivery updates.
🔑 Track via Your Account
If you have an ASONE Mobile account, you can view your order status and tracking details directly:
- Log in to your account at asonemobile.com.my/account
- Go to Orders and select your order
- Click on the tracking number to follow your shipment
📬 Didn't receive a tracking number?
Tracking numbers are sent by email once your order has been dispatched. Please allow 1–2 business days after placing your order for fulfilment. If you haven't received your tracking information after that period, please contact us and we'll look into it for you.
🕐 Estimated Delivery Times
Standard delivery within Peninsular Malaysia: 1–3 business days
East Malaysia (Sabah & Sarawak): 3–7 business days
Delivery times are estimates and may vary due to courier volume, public holidays, or remote locations.
